1. How does the keyboard wedge work?
     2. How does the serial pass-thru work?
     3. Why doesn't my cash drawer open?
     4. Why does my scanner not power on?
     5. Why does my scanner is power on but not scan?
     6. I think my scanner scans, but why doesn't it show up on or affect the program I'm running?
     7. Why can't I use the keyboard I connected to the scanner?
     8. How do I reconfigure the scanner?
     9. Why won't my keyboard program?
     10. What version of software should I use?
     11. My 136-Key (QWERTY) won't work with Windows NT.
     12. How do I use the programming software?
     13. How do I program function keys, cursor keys, other special keys, or key combinations (shifted keys)?
     14. How do I test my pole display?
     15. What test message should I use for a PD100 series pole?
     16. What test message should I use for a PD200/TP3000 Customer Display?
     17. What test message should I use for a PD2000 series pole?
     18. How do I know which emulation mode my PD2000 series pole is?
     19. How do I test my serial printer?
     20. How do I test my parallel port printer?
     21.What emulation mode is my PP3000 printer?
     22. How do I kick out the drawer connected to my printer?
     23. How do I cut paper on my PP4000?
     24. How to use the recovery CD?
     25. When you turn on the system, the screen are mess. But when the system login to the Windows, the screen back to normal. Why?
 

 Q1.How does the keyboard wedge work?
The keyboard wedge interface is a chain, like daisy-chaining (e.g. SCSI), or serial pass-thru. It does not require a terminator or terminating device at the end of the chain (the farthest device from the keyboard port). The last device on the chain can be a keyboard wedge device or a standard AT keyboard. This type of keyboard can only exist as the last device on the chain. Keyboard wedge devices are generally input devices such as keyboards, bar code scanners, and magnetic stripe readers (MSRs). Each device acts like a keyboard and sends the same keyboard scan codes to the computer. Because of this, no driver is required; everything is controlled by hardware. If any device on the chain is locked, such as a Posiflex keyboard on L0, that device and all devices after it on the chain (farther from the computer) will be disabled. To use these devices set the key position away from L0 (LP or L1-L4). See also "How does the serial pass-thru work?"
 

 Q2.How does the serial pass-thru work?
Serial pass-thru is a chain interface, like SCSI or keyboard wedge. It requires a terminator or terminating device at the end of the chain (the farthest device from the COM port). Pass-thru devices are usually output devices, and the choice of destination is controlled by pass-thru codes sent to all the devices before (closer to the COM port than) the destination device. Then those devices with pass-thru enabled will filter incoming data for the code to disable pass-thru, and if that code is not received, the data will be sent to the next device in the chain until it reaches a device without pass-thru enabled.
 

 Q3.Why doesn't my cash drawer open?
Make sure it's not locked. For computer-controlled opening, the key must be in the middle position (up). Then check the cable connection. Then make sure it works. Try going to the DOS prompt and kicking it out manually. Set the port settings using MODE: mode com[n] 9600,n,8,1 where n is the COM port number (1 through 4). If the drawer is connected to the CR, CR1, or CR2 port of a Posiflex terminal, use COM1: mode com1 9600,n,8,1 To send the opening code, use the ECHO command, send Ctrl-G, and redirect it to the COM port: echo ^G>com[n] where you would hold Ctrl and press G for ^G. Again, for COM1 or CR1, use: echo ^G>com1 If the drawer is connected to CR2, use code ^W: echo ^W>com1 If the drawer is connected to the printer, see the Receipt Printers section. If the drawer still does not open, contact your dealer.
 

 Q4.Why does my scanner not power on?
Make sure it is firmly plugged into the correct interface. For keyboard wedge scanners, make sure it is plugged into an AT connector. If there are only PS/2 connectors, make sure you use the correct adaptor (some AT-PS/2 adaptors will not work) and plug into the PS/2 keyboard port, not the mouse port. All Posiflex PST series terminals have only an AT connector behind the locked drive door. All Posiflex TP series terminals have labeled or color-coded PS/2 keyboard connectors.
 

 Q5.Why does my scanner is power on but not scan?
Make sure it is plugged into the correct interface and configured correctly.
 

 Q6.I think my scanner scans, but why doesn't it show up on or affect the program I'm running?
Make sure it is firmly plugged into the correct interface. For keyboard wedge scanners, make sure it is plugged into an AT connector. If there are only PS/2 connectors, make sure you use the correct adaptor (some AT-PS/2 adaptors will not work) and plug into the PS/2 keyboard port, not the mouse port. All Posiflex PST series terminals have only an AT connector behind the locked drive door. All Posiflex TP series terminals have labeled or color-coded PS/2 keyboard connectors.
 

 Q7.Why can't I use the keyboard I connected to the scanner?
Check to see if the scanner itself works. If it doesn・t there may be a problem with the cable or the unit itself. If the scanner works but not the keyboard or other device connected to it, the problem is most likely the cable itself. Contact your dealer if this is the case.
 

 Q8.How do I reconfigure the scanner?
Make sure your scanner is plugged into the correct interface. Then turn to the front cover of your configuration manual and scan the following marked bar codes: "start", "set", "end". This sets the scanner back to the factory setting and keyboard wedge interface. If there are changes you need to make, such as setting the data start/end characters or using RS-232 (serial), scan those codes before scanning the "end" code.
 

 Q9.Why won't my keyboard program?
Check all the connections and use the following guidelines: -To use the keyboard or any devices connected to it, use any level key position EXCEPT L0. -If you are connecting to a PS/2 port, make sure it is in fact the PS/2 KEYBOARD port, not the mouse port, and use the appropriate AT-PS/2 adapter (some may not work). -Do not connect a stand-alone programmable (KB3100/3200) to a Posiflex PST terminal. It will conflict with the programmable keyboard that is already part of the terminal. -See also "How does the keyboard wedge work?" in General Questions | Interfaces.
 

 Q10.What version of software should I use?
DOS software (can be run under Win95/98 command prompt, must install first and reboot): KB2100/3100 or PST with KB112: 3.x KB3200 or PST with KB136: 2.5.x KBM.EXE - interactive keyboard programming, reading/writing, template file (.TPL) saving/loading RWM.EXE - command-line keyboard programming: read or write to .TPL file Windows 95/98/NT software: KBW.EXE - Windows version of KBM.EXE with use of the mouse and menu system. Still in Beta. Soon to be available on VHS and DVD
 

Q11.My 136-Key (QWERTY) won't work with Windows NT.
You will need to install a keyboard driver into Windows NT. Download file I8042PRT.EXE from the Downloads Page.
 

 Q12.How do I use the programming software?
There is a tutorial in the manual that came with the keyboard or terminal. There are also Adobe Acrobat (.PDF) files on this site for keyboards and other products. Basically the program KBM.EXE shows you a map of the keyboard. The bottom line tells you which mode you are using. In View Mode, you can use the cursor keys to navigate the map. To change a key definition, press Enter when that key is selected (blinking). A line will appear between the full map and the current column map. Here you can add or edit the definitions with regular keystrokes of letter, number, symbol, or Enter keys. Use the Down Arrow when done. It is recommended to use an external standard keyboard to program the programmable keyboard. Defined keys are highlighted in the map. If you want to program special keys -- Esc, F1-F12, Num/Caps/Scroll Lock, Ctrl/Shift/Alt, Cursor, Win95 keys -- you must use Scan-Code editing mode. To do this press Alt-N for a selected key instead of Enter. Then type letter, number, symbol, and Enter keys as normal but precede each special key with Esc. Again, use Down Arrow when finished. In other words, to program F1 into a key, select the key, press Alt-N, press Esc, then press F1. You can program as many special keystrokes as the number of regular keystroke each key can hold, but precede each special keystroke with Esc. To program an Esc keystroke, press Esc Esc after entering Scan-code editing mode. To program shifted keystrokes such as Ctrl-C, Alt-A, or Shift-F1, just enter Scan-code editing mode, press Esc, then the shifting key, then the following key, then Down Arrow to finish. To program Ctrl-C, enter Scan-code editing mode, press Esc, then Ctrl, then C. Likewise with Alt-A. For Shift-F1, enter Scan-code editing mode, press Esc, Shift, Esc, F1. You can save the maps into template files (.TPL) on disk and retrieve them. It is a good idea to have your current map saved before making any changes. You can save and load with Alt-S and Alt-L or use the program RWM.EXE. To finalize the changes and write the map permanently to the keyboard・s memory press Alt-W. To read the current keyboard setup and show it on the map, press Alt-R. This is also done automatically when you start KBM.EXE and press a key to download unless you press Esc to start fresh. To Download a Quick Reference Guide to Keyboard Programming, click here.
 

 Q13.How do I program function keys, cursor keys, other special keys, or key combinations
         (shifted keys)?
You should use the software instead of Hot-Key programming. See "How do I use the programming software?"
 

 Q14.How do I test my pole display?
There are some DOS commands you can type. In Windows, just go to MS-DOS Prompt. First, set the COM port settings: mode com[n] 9600,n,8,1 where [n]=1, 2, 3, or 4. The VFD port on Posiflex PST terminals and the Customer Display port on TP terminals are on COM1. For VFD, Customer Display, and COM1, type: mode com1 9600,n,8,1 Then open a terminal to that COM port: type con>com[n] Again, [n]=1, 2, 3, or 4, so for COM1, VFD, or Customer Display, type: type con>com1 Then enter test messages to output to the pole display. Press F6 and Enter to leave or just Ctrl-C.
 

 Q15.What test message should I use for a PD100 series pole?
^U^B[number] -- this means Ctrl-U, Ctrl-B, number with or without decimals, then press Enter. There are no spaces in between the commands. Special characters will appear for both Ctrl-U and Ctrl-B, and the number is just from the number keys above the letter keys or from the numeric keypad with Num Lock on. To write 123456.78, type: ^U^B123456.78 To test the status LEDs, use ^U^A[digit] -- where [digit] = 0 to 7. To turn off the LEDs use 0, and to turn on a specific LED, use that LED・s position 1-7 from left to right. To turn on the 3rd LED (CASH), type: ^U^A3
 

 Q16.What test message should I use for a PD200/TP3000 Customer Display?
Any text message will do. As soon as you press Enter, the message will display on the screen. No special codes or keystrokes are necessary.
 

 Q17.What test message should I use for a PD2000 series pole?
It depends on the emulation mode. For Noritake, Epson, and Futaba mode, any text message will do. The cursor may or may not be on depending on the mode. For Aedex mode, precede the text with .!#9・. To write :Test: Aedex Mode;, type: !#9Test: Aedex Mode
 

 Q18.How do I know which emulation mode my PD2000 series pole is?
Using 0 for OFF (bottom position) and 1 for ON (top position), the DIPs from left to right are: Bin Dec 01 = 0 - Noritake 10 = 1 - Aedex 00 = 2 - Epson 11 = 3 - Futaba or Ultimate, depending on the model
 

 Q19.How do I test my serial printer?
Go to the DOS prompt and set the baud rate: mode com[n] 9600,n,8,1 for PP3000S series, and mode com[n] 19200,n,8,1 for PP4000S series, where [n] =1, 2, 3, or 4. To test a PP4000S, on COM2, type: mode com2 19200,n,8,1 Then do a directory listing and output it: dir>com[n] Again [n] = 1, 2, 3, or 4. For COM2, type: dir>com2 The printer should print the directory listing in 40-column mode. To check the lines, do a regular directory listing: dir
 

 Q20.How do I test my parallel port printer?
dir>prn
 

 Q21.What emulation mode is my PP3000 printer?
Star 312
 

 Q22.How do I kick out the drawer connected to my printer?
Send this code to it: Alt-28 for a PP3000, and Alt-27, Alt-112, Alt-01, Alt-48 for a PP4000. That means with Num Lock on, hold Alt and type the number on the numeric keypad, then let go of the Alt key. You can enter this sequence in Windows under the printer・s Properties page.
 

 Q23.How do I cut paper on my PP4000?
See previous question about the Windows printer Properties page. Instead use this code: Alt-29, Alt-86, Alt-49
 

 Q24.How to use the recovery CD?
1. First update the system BIOS to those with lockcode inside (F for TP6000, D for PST7000).
2. If you are using a brand new HDD in TP6000 series, please boot from a bootable floppy diskette and creat a suitable partition (FAT16 or FAT32) for Windows.
3. Change CMOS setup to boot from CDROM. Insert the recovery CDROM and restart the system. Follow instructions to install Windows.
4. Install required device drivers from our Product Information CDROM. The recovery CDROM is under strict regulations of Microsoft and contains no other device drivers like SIS VGA. The recovery CDROM for TP and PST are the same. The recovery CDROM is Microsoft OEM policy. The CDROM like before is now only applicable to DIY market and much more expensive (retail version).
 

 Q25.When you turn on the system, the screen are mess. But when the system login to the
         Windows, the screen back to normal. Why?
This situation I believe is the firmware setup mess up of TM4000 by too many times auto adjust. Please just turn off the TM4000 and keep pressing any of the OSD button when turning TM4000 on to reset the TM4000 firmware setup. The TM4000 will be normal again.
 
 

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